Frequently Asked Questions
How long does delivery take?+
Orders are dispatched within 1–2 business days and typically delivered in 3–7 business days across India, depending on your location. You'll receive a tracking link by email and SMS once your order ships.
What is your return & exchange policy?+
We accept returns and exchanges within 7 days of delivery on unused items in their original packaging. Raise a request from your account or contact us, and we'll guide you through the process. See our Refund Policy for full details.
Do you offer Cash on Delivery (COD)?+
Yes. We offer Cash on Delivery across most serviceable pin codes in India, alongside UPI, cards, net banking and wallets at checkout.
How do I care for my bedsheets, dohars and towels?+
Most of our cotton products are machine washable in cold water on a gentle cycle. Wash dark colours separately, avoid bleach, and tumble dry low or line dry in shade. Specific care instructions are listed on each product page.
How do I choose the right size?+
Each bedsheet and dohar product page includes exact dimensions and a size guide (Single, Double, Queen, King). Measure your mattress and match it to the listed dimensions for the best fit.
How can I track my order?+
Once your order ships, we email and SMS a tracking link. You can also view order status anytime from your account under Orders.
Do you take bulk, corporate or gifting orders?+
Yes — Mafatlal has a long heritage in textiles and we welcome bulk, corporate and gifting enquiries. Please reach us via the Contact page and our team will assist you.
How do I reach customer support?+
Use the Contact Us page to send us a message, and our team will respond within 1–2 business days.