Refund policy

We want you to love your purchase. Returns and exchanges are accepted within 7 days of delivery for unused, unwashed items in their original packaging with all tags intact.

How to Initiate a Return

Raise a return request through your account or email ecom.msd@mafatlals.com with your order number. Once your request is approved, please ship the product back to us.

A flat reverse shipment fee of ₹100 per order will be deducted from the refund amount.

If the delivery pincode is non-serviceable for reverse pickup, reverse shipping charges will be reimbursed up to ₹150.

Refunds

Refunds will be processed only after the returned product has been received at our office and successfully passes our quality inspection.

The quality inspection typically takes 6–7 working days from the date of dispatch by the customer.

Refunds will be initiated within 7 days after the quality check has been successfully completed and the refund is approved.

Please note that all refunds will be processed via NEFT transfer only. Once the refund is initiated, the amount will be credited to the customer's bank account as per the applicable processing timelines.

Colour & Size Concerns

If you do not like the product due to its colour or size, only an exchange will be provided, subject to the product’s condition after inspection. Refunds will not be applicable for colour or size-related preferences.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please report it within 48 hours of delivery by emailing us with your order number and clear photos.

We will arrange a free replacement or process a full refund, as applicable.

Non-Returnable Items

The following items cannot be returned or exchanged:

*Clearance or sale items

*Made-to-order or customized products

*Gift cards