Refund policy
We want you to love your purchase. Returns and exchanges are accepted within 15 days of delivery for unused and unwashed items that are in their original packaging with all tags intact.
How to Initiate a Return
To raise a return request, please contact us at customer.connect@mafatlals.com or 8422996616 with your order number.
Once your return request is approved, the product must be shipped back to us.
A flat reverse shipping fee of ₹100 per order will be deducted from the refund amount.
If the delivery pincode is non-serviceable for reverse pickup, reverse shipping charges will be reimbursed up to ₹150.
Refunds
Refunds will be processed only after the returned product is received at our office and successfully passes our quality inspection.
The quality inspection typically takes 6–7 working days from the date the returned product is dispatched by the customer.
Once the quality check is successfully completed and the refund is approved, the refund will be initiated within 7 days.
Please note that all refunds will be processed via NEFT transfer only. Once the refund is initiated, the amount will be credited to the customer's bank account as per the applicable banking and processing timelines.
Colour & Size Concerns
If you are not satisfied with the product due to its colour or size, only an exchange will be provided, subject to the product's condition after inspection.
Refunds will not be applicable for colour or size-related preferences.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please report the issue within 48 hours of delivery by emailing us with your order number and clear photographs of the product.
Upon verification, we will arrange a free replacement or process a full refund, as applicable.
Non-Returnable Items
The following items cannot be returned or exchanged:
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Clearance or sale items
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Made-to-order or customized products
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Gift cards